How to return & refund?

You may Whatsapp your photo of the defect or wrong item with proof of purchase  at 012-3628606

*Resend or refund can only be done if there is any defect/wrong order has been delivered. 

Kindly inform Customer Service before returning the item. Otherwise, your request will not be processed.

• The product return request must be made within 7 working days from the date received. 
• Damaged items must be returned together with their original box and bubble wrap. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

What will I get back after returning the item(s)?

You can choose to have either a prorated refund (if an order has applied promotion code) to your bank account (within 1-14 working days)

How long will it take to receive my refund/new item(s)?

Please allow a minimum of 14 working days from the date we receive your return package.
Refund will be based on customer actual paid – Final payment to refund, the voucher cannot change into cash term